Fundraising Complaints
The Ramblers is a member of the Fundraising Standards Board. We are committed to the highest standards of fundraising and follow the Institute of Fundraising’s Codes of Fundraising Practice.
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Get in touch
We recognise that there might be occasions when we don’t get it right so please do get in touch if you have a complaint about our fundraising activities.
Fundraising
The Ramblers
2nd Floor
Camelford House
87 - 90 Albert Embankment
London
SE1 7TW
Email fundraising@ramblers.org.uk
Your complaint will be investigated and we will send a response within 14 days. We hope to provide a full explanation at this time unless further investigation is required. We will aim to give a full response to all complaints within 30 days.
Fundraising Standards Board
We are committed to the Fundraising Promise. If you feel we have broken this promise and have not resolved your complaint, you can contact the FRSB to progress the matter further.
