Disputes and Complaints Officer

Join Britain’s biggest walking charity to help more people enjoy the benefits of walking. 

The Ramblers is looking to recruit someone to introduce a new disputes and complaints policy across the organisation, including to 500 local groups.     

This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.

Essential Requirements include:

  • Experience of complaint management in a large organisation
  • Experience of complaint handling
  • Experience of developing procedures to implement a policy
  • Successful policy implementation in large organisation
  • Ability to think critically with sound judgement

The Ramblers are an equal opportunities employer.  We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

The role profile (job description and person specification) can be found here: Job Pack – Disputes & Complaints Officer
Application is by completed application form, available here – Application Form
The Ramblers are an equal opportunities employer, the equal opps form can be found here – Equal Opps Monitoring Form
Completed forms should be sent by email to recruitment@ramblers.org.uk