ICT Service Delivery Manager

Are you passionate about how technology is changing the way we work?
Do you want to use your technology skills to make a real difference for walkers?
Do you want to join a busy ICT team within an organisation with big ambitions?

Join Britain’s biggest walking charity to help more people enjoy the benefits of walking. 

The Ramblers is looking to recruit a skilled and experienced individual to ensure the smooth running of the day to day ICT infrastructure as well as strengthening the organisation’s ICT capability.  The primary objective of the role is to ensure that effective technical support and service delivery is provided throughout the organisation through sound management of the ICT support function

The post holder will be responsible for developing, implementing and maintaining ICT related policies and procedures including: change management approaches; supplier management; data management and procurement.

The post holder will also be responsible for managing the day to day ICT Operation from 1st line user support to managing the server, network, desktop and phone estate with suppliers, ensuring the levels of customer service is delivered within service level agreements.
The role will be highly involved in supporting the Head of ICT & Web services to deliver a range of infrastructure improvement projects.
We are also looking for someone to evolve the service that is provided by the ICT department by recording, tracking and evaluating helpdesk activities in order to drive continual service improvement. 

The role will involve working closely with the Head of ICT & Web services to plan, develop and deliver the appropriate ICT service provision, network designs and architecture that best supports the activities of the organisation.

This is a great opportunity to further develop your career in technology, giving a wide variety of ‘hands on’ experience in a digitally focused, ambitious organisation and would suit someone who is looking for their next step up in their IT career.

It is also an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.


  • ITIL foundation
  • Passion for good customer service.
  • Experience of managing support desk staff
  • Windows Desktop and Server operating systems 7/2008 upwards
  • Exchange server on premise (Office 365 Exchange online with Active Directory sync desirable)
  • VOIP telephony systems
  • Networking, switches, firewalls and routers
  • Troubleshooting and asset management
  • Working knowledge of SQL/Crystal reporting tools (or similar)
  • Knowledge of compliance - BACS/AUDDISS/PCI/Data Protection


  • Degree in computer science or related field.
  • VmWare/Vsphere – virtualisation
  • Cloud delivery services
  • Prince 2 foundation

The Ramblers are an equal opportunities employer.  We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

The role profile (job description and person specification) can be found here: Job Pack – Service Delivery Manager
Application is by completed by sending a CV and covering letter to recruitment@ramblers.org.uk
The equal opps form can be found here – Equal Opps Monitoring Form