Improving how we support your work as a volunteer

Footpath Sign, credit Mark Treacey

The Ramblers wants to give volunteers all the support you need to carry out your work. To help with this we are making some changes to how we handle and answer your queries.

In summer 2014 we began using a customer service tool called Zendesk which helps us build a list of frequently asked questions and spot improvements we need to make to the support we provide. During the next few weeks we will expand our use of Zendesk, to include volunteer enquiries on particular subjects.

If you contact us on the usual email address you use for queries about these subjects, your message will automatically forward to Zendesk. However, the only address you now need to remember for any of these subjects is: volunteersupport@ramblers.zendesk.com.

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Introduction

Barnes Green health walk

It’s a phenomenal statistic: one in every five members of the Ramblers is a volunteer for the organisation.  And that’s why we have achieved so much over our 80 years and continue to be incredibly active today.

This newsletter celebrates your work as Ramblers’ volunteers, in a wide range of fields: whether clearing paths or writing to your MP.  You are all helping to make Britain better for walkers.  We could not do it without you.  I wish I could give a president’s award to every one of you, for you all deserve it.  Thank you for working for walkers.


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National Parks and AONBs – play an important role in their management

Loughrigg Fell, Lake District

Later on this year Ministers at Defra will be considering new appointments to national park authorities and the Broads Authority in England, and also to certain AONB Conservation Boards. We've been invited to contribute to this process by bringing the opportunities to the attention of individuals considered suitable for this important work. Prospective candidates will be able to submit applications for these vacancies in September or October of this year.

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Ramblers Worldwide Holidays - new walking tours

Ramblers Worldwide Holidays group

Take a look at the new Ramblers Worldwide Holidays walking and sightseeing tours.

From short UK breaks to cultural experiences and European walking weeks, to pioneering adventures in the remoter corners of the world and escapes to simply beautiful places, there's bound to be a new Ramblers Worldwide holiday to suit you!

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