Fundraising complaints

We're registered with the Fundraising Regulator so you can give with confidence. We're committed to the highest standards of fundraising and follow their Code of Fundraising Practice.

We recognise that there may be occasions when we don’t get it right so please get in touch if you have a complaint about our fundraising activities.

  • Write to us at Fundraising, The Ramblers, 1 Clink Street, 3rd Floor, London SE1 9DG 
  • Email
  • Call us on 020 3961 3300

Your complaint will be investigated and we'll send a response within 14 days. We'd hope to provide a full explanation at this point unless further investigation is required. We aim to give a full response to all complaints within 30 days.

We're committed to the Fundraising Promise. If you feel we've broken this promise and haven't answered your complaint, you can contact the Fundraising Regulator to take the matter further.

If you'd like to unsubscribe from fundraising mailings please update your profile (you'll need to be registered on the site and logged in) or alternatively email us.

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