Complaints

We hope everyone involved with Ramblers has a rewarding and positive experience.  We’re aware there might be times when people have issues or concerns and when this happens, we want to hear about these concerns and deal with them as quickly as possible.  We’re committed to having a clear, consistent process for everyone to follow so we can resolve complaints promptly, fairly and sensitively.

We’re always happy to receive comments, feedback and suggestions for improvement so please get in touch with us in any of the following ways:

Email: ramblers@ramblers.org.uk

Telephone: 020 3961 3300 (Monday to Friday 9am-5pm)

Post:
Ramblers
1 Clink Street
3rd Floor
London
SE1 9DG

We aim to respond to all concerns and complaints and resolve them fairly and effectively. We’ll acknowledge your complaint no later than five working days after receipt. Wherever possible, we’ll provide a full resolution within 14 working days of receipt of your complaint. 

Ramblers Complaints Procedure (PDF, 167KB) 

Ramblers Complaint Policy (PDF, 119KB)

Ramblers is also a member of the Fundraising Regulator, if you feel we have not resolved your complaint you could contact the Fundraising Regulator
at www.fundraisingregulator.org.uk