Problem Solving Officer

We can happily accommodate you if you are looking to return to work, want to try a new change of direction or looking to take on part time flexible hours, providing you can also be flexible as the needs of the job demand.

We are a busy dynamic and motivated department and you would be working with the Volunteering Manager and the team to resolve issues that sometimes happen when there are lots of volunteers and members across GB volunteering and walking in groups. 

We are looking for 2 amazing people who are pragmatic, reliable, resilient, able to work on your own initiative and to take decisions. You will have to deal with lots of confidential information and work to agreed deadlines and will need to review and investigate a wide variety of issues. Because this role can be demanding at times you will be supported closely by the Volunteering Manager and the Head of Volunteering. You will receive a comprehensive induction, training and supervision to support you in your role. 

Ideally you will have previous complaints, problem solving experience and will have worked with volunteers or worked in the voluntary/not for profit sector. 

This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.


Essential Requirements include:

  • Significant knowledge and experience of problem solving – disputes, complaints, problematic situations 
  • Experience of introducing policy and procedure, or similar, across an organisation
  • Experience of working across a range of people (ideally in a member led organisation)
  • Experience of speaking to groups and delivering training
  • Experience of working with and supporting volunteers remotely, including knowledge and experience of volunteer management
  • Ability to adapt written and verbal communication to suit different audiences, including senior management and Trustees, and external agencies
  • Organised approach with strong administrative skills 
  • Ability to think critically with sound judgement 
  • Knowledge of risk assessment and mitigation
  • Ability to work with geographically dispersed volunteers, staff, Ramblers’ members, and members of the public 
  • Experience of the voluntary sector as a worker, member or volunteer
  • Ability to travel in GB, and to work out of hours from time to time

The Ramblers are an equal opportunities employer.  We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.  


The job profile and person specification can be found here: Job Pack – Problem Solving Officer (Complaints)
Application is by completed Application Form and EO monitoring form available here 
Completed forms should be sent by email to