ICT Service Manager

Join Britain’s biggest walking charity to help more people enjoy the benefits of walking. 
The ICT Service Manager will be responsible for the smooth running of the day-to-day ICT infrastructure as well as strengthening the Charity's ICT capability.  The primary objective of the role is to ensure that effective technical support and service delivery is provided throughout the organisation through sound management of the ICT support function.  The role is also responsible for developing, implementing and maintaining ICT related policies and procedures including change management procedures, supplier management; asset management and procurement.

Who we’re looking for:

We’re looking for someone with strong technical skills and a passion for good customer service; experience of managing a support desk and excellent analytical and problem solving skills.

Essential requirements include:

  • Windows Desktop and Server operating systems 10/2016 upwards
  • Office 365 - Exchange online, Azure AD and teams/SharePoint
  • VOIP telephony systems and Apple mobile devices
  • Networking, switches, firewalls and routers
  • Troubleshooting and asset management
  • Management of third-party suppliers
  • Good interpersonal skills with the ability to communicate verbally and in writing
  • Excellent analytical and problem-solving skills
  • Ability to work in a dynamic fast changing environment
  • Knowledge of compliance – e.g. GDPR
  • Energy, Drive & Initiative
  • Commercial Awareness
  • Judgement and leadership skills
  • Planning and project management skills
  • Technical skills
  • Decision-making skills

If you are keen to make a difference, we’d love to hear from you!

The Ramblers are an equal opportunities employer. We promote diversity and warmly welcome applications from appropriately qualified people from all sections of the community.  Our EO form can be found here – Equal Opps Monitoring Form

The full job pack including job description and person specification can be found here: Job Pack ICT Service Manager