Supporter Care Advisor

Role: Supporter Care Advisor Team Manager
Contract: Permanent
Salary: £23,000pa-£25,000pa
Location: Vauxhall
Closing date: 14 January 2020
Interviews date: 28 January 2020 to 29 January 2020
Contact name: Iain Johnston
Contact email: Iain Johnston
At the Ramblers, we’re committed to giving our supporters the very best experience possible, and our Supporter Care Team is at the very heart of this.
  • To be the first line of support for incoming enquiries, delivering first-class supporter care, deepening supporters’ and members’ engagement with the Ramblers.
  • To accurately record interactions and transactions for our supporters, with an unwavering eye for attention to detail, maintaining data integrity.
  • To help build a strong coalition of membership ambassadors across Ramblers GB as one team of volunteers and staff, partnering to share best practice, ideas, tools and resources to attract, welcome and retain new members to walk and campaign with the Ramblers.
  • To be an ambassador for our supporters and members throughout the organisation, sharing your unique insight with others.

 

This role is part of the Membership & Fundraising Directorate.
 
This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity.
 
  1. Listen and respond to the needs of each supporter, considering and understanding their personal experiences and motivations while conveying information in an appropriate and empathetic manner.  Provide customer service throughout the supporter journey, with a clear focus on building long-lasting relationships, and increasing value from these relationships.
  2. Acknowledge and thank all donations, subscriptions, and other payments, in an appropriate, proactive and timely manner with, where appropriate, tailored and personalised responses.
  3. Investigate and research any problems, issues or complaints, liaising with other departments where necessary to reach a resolve, ensuring the supporter is kept up to date throughout.
The Ramblers are an equal opportunities employer.  We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity

The job profile and person specification can be found here: Job Pack – Supporter Care Advisor
Application is by completed Application Form and EO monitoring form available hereCompleted forms or applications should be sent by email to recruitment@ramblers.org.uk