Mobile App Status

Last updated: 23/02/2024

This page is being used to communicate to members and volunteers the status of any reported issues while using the Ramblers Mobile App. 

Before reporting an issue, please check if it is already covered on this page.  If your issue is not listed, please report it to mobileapp@ramblers.zendesk.com.

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

 

Pixel 8 & Galaxy S24 devices:
  • Many of these devices are struggling to load the app due to a compatibility issue with some of the backend software. We are developing an update to remedy this, however the next relevant OS update may also fix this issue, and as such users should try again the next time either their phone or Ramblers app installs an update.

 

These issues are logged for resolution:
  • The 'View PDF' button on Routes is pointing to an incorrect location.
  • On iOS, the 'Starting Point' text on a route is not clickable when viewing from the map (takes you to route detail instead), preventing it from being opened in a mapping app.
  • On iOS, when selecting 'Get Help' within the 'More' menu, the footer menu turns to white and is not readable 
  • On some Android devices the selecting walkers from a Walk Register opens up an Alarms and Settings menu outside of the app.
  • On all devices, Walk Leader details are not being displayed correctly or leaving a blank space. This also includes alternate contact details.
  • On all devices, additional information and website link is not being displayed.
  • Special characters within walk titles are causing the titles to be displayed incorrectly in some cases. 
  • HTML encoding is being shown in walks descriptions and the desired display for the website (e.g. bold text etc. is not being shown)

 

The following issues have been addressed: 
  • On some Android devices, searching for walks was erroneously giving a  "No Results" message. The cause of this has been found and rectified. (fixed January 2024)
  • Sporadic crashes on Android devices when loading the app, or completing a Walk Register (significantly reduced).
  • The 'Set Dates' filter is not always returning walks associated with the selected date (for example, 1 May - 10 May returning walks from 2 May onwards, excluding 1 May). 
  • Some group walks that are published to the website not appearing in the app as expected. 
  • Some individuals not appearing within the Walk Register list as expected. (fixed 15 May 2023)
  • Searching for a route using 'My Location' on iOS devices displays routes for Edinburgh only. (fixed 16 June 2023)
  • Some walks are duplicated, listing twice within the app. (fixed 16 June 2023)

If you are not seeing walks within the app that you expect to be visible, please report it to mobileapp@ramblers.zendesk.com stating the walk title and which operating platform you are using (i.e. Android or iOS). 

 

Future Enhancements

We will continue to work on updates for both Android and iOS devices over the coming weeks. We welcome suggestions for improving the Ramblers App and will carefully review each suggestion we receive and consider the feasibility, value, and alignment with Ramblers goals. Our aim is to continually improve the experience you receive from the app.

Here are some of the items under review at present: 

  • The removal of the second authentication screen when creating a Walk Register
  • The addition of extra walk details, including ascent, difficulty, kms, estimated finish time, and 
  • Improvements to the search functions of the app to better define Group Walks, and Wellbeing Walks

You can share additional future feature requests via mobileapp@ramblers.zendesk.com

walker standing on a mountain edge

Walks Manager & New Website Status

This page displays status updates for the new website. We want to communicate to volunteers the status of any reported issues while using Walks Manager or the new website.

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Contact us

If you can’t find the information you need on our website, get in touch with our friendly Support Care Team who will be pleased to help.