Last Reviewed: 11/06/2025

This page is being used to communicate to members and volunteers the status of any reported issues while using the Ramblers Mobile App. 

Before reporting an issue, please check if it is already covered on this page.  If your issue is not listed, please report it to mobileapp@ramblers.zendesk.com.

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

 

Release Notes: App Update - 10th June 2025

The app update released starting 9th June included patches to fix the following issues:

• An issue which prevented Wellbeing Walks from returning in search results
• An issue which prevented full lists of walks from returning in search results
• An issue which sporadically truncated walk details including descriptions and w3w values
• An issue on Android devices which caused crashes/freezing when switching to Ordnance Survey Map overlays

If you still have any of these previous issues on the new app - please clear your app data cache. This can be done by deleting the app and reinstalling from fresh.

 

Known Issues

The following issues are known to us and are under development for fixes in the next app update. Any known workarounds will be included below.

Reappearing Login screen: An issue where the auth0 login page would reappear after logging in can occur when reinstalling the app. This can be resolved by tapping "Not your account?" and re-entering your login details. 

 

Future Enhancements

We welcome suggestions for improving the Ramblers App and will carefully review each suggestion we receive and consider the feasibility, value, and alignment with Ramblers goals. Our aim is to continually improve the experience you receive from the app.

You can share additional future feature requests via mobileapp@ramblers.zendesk.com