Page Updated: 27th February
 

This page is being used to communicate to volunteers the status of any reported issues while using Walks Manager or the new website. 

Before reporting an issue, please check if it is already covered on this page. If your issue is not listed, please report it as follows: 

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

Wellbeing Walks Group Pages (Current Issue)

A permissions issue has caused problems for some users with a Wellbeing Walks Coordinator role from being able to edit their group's page, via the "Manage my group" area of Walks Manager. We expect this issue to be resolved w/c 2nd March.

Events - Linked Walks (Current Issue)

A security update has caused some issues with the events-walk link functionality. It is not universal and in most cases should continue to operate as normal, however if you are having difficulty with the function you can expect that this will be resolved imminently.

 

Recent Updates

Export: Special Characters Now Included
The Walks Manager Export function has been updated to correctly include all special characters. Exported files should now appear complete and more readable.

Publishing Rules for Unled Walks
Walks created via CSV import can still be added without an assigned leader for planning purposes, but they can no longer be published until a walk leader has been assigned.

Mobile Walk Creation Display Fix
An issue where the walk leader column overlapped itself on some mobile devices (in portrait view) has been resolved.

Reply-To Fix for Contact Form Emails
Volunteers responding to contact form submissions will now see the sender’s email address in the “To” field when using "Reply" instead of the system's “noreply” address, preventing accidental replies to an unmonitored inbox.

 

Future improvements

We will continue to address any bugs & issues within the system to ensure existing functionality is working as intended. Our digital team will also continue to consider future improvements, taking into account feedback from members and volunteers. Should you have any questions or suggestions for new features, please contact supporter care team or submit a response using the feedback options at the top of the page.