Last Reviewed: 17/07/2025

This page is being used to communicate to volunteers the status of any reported issues while using Walks Manager or the new website. 

Before reporting an issue, please check if it is already covered on this page. If your issue is not listed, please report it as follows: 

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

 

Issues logged for resolution

We are aware of the following issues, and resolutions for them are underway.

Walks Manager

• Table View 'Export' missing characters: Some characters (including most commonly, commas) are ignored when using the "Export" function to download walks from the system. 

 

Recent Updates

• Walk Distance validation issue: After a walk was created via CSV upload, going into that walk and editing it's length could generate a validation error. 
• Broken document hub link: The account page link to our document hub didn't correctly lead to the document hub

 

Future improvements

We will continue to address any bugs & issues within the system to ensure existing functionality is working as intended. Our digital team will also continue to consider future improvements, taking into account feedback from members and volunteers. Should you have any questions or suggestions for new features, please contact supporter care team or submit a response using the feedback options at the top of the page.