Last Reviewed: 01/05/2025

This page is being used to communicate to volunteers the status of any reported issues while using Walks Manager or the new website. 

Before reporting an issue, please check if it is already covered on this page. If your issue is not listed, please report it as follows: 

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

 

Issues logged for resolution

We are aware of the following issues, and resolutions for them are underway.

Walks Manager

 

• Walk Distance validation issue: After a walk has been created via CSV upload, going into that walk and editing it's length can generate a validation error that insists the walk needs to be a very specific walk length, that cannot be overridden.
• Table View 'Export' missing characters: Some characters (including most commonly, commas) are ignored when using the "Export" function to download walks from the system. 
• Broken document hub link: The account page link to our document hub doesn't correctly lead to the document hub

 

Future improvements

We will continue to address any bugs & issues within the system to ensure existing functionality is working as intended. Our digital team will also continue to consider future improvements, taking into account feedback from members and volunteers. Should you have any questions or suggestions for new features, please contact supporter care team or submit a response using the feedback options at the top of the page.

 

Recently resolved issues

• RAM-2852 Non-member benefits: Some non-member users were encountering an error on their "Non-member benefits" page which has now been resolved
• NSD-423: Status 500: Users creating walks were occasionally getting "Status 500" errors when previewing or viewing walks they had created. This has been resolved.
• NSD-420 Wellbeing Walks Sign-Up form: Users who were signed in to the website when they accessed the Sign up form for wellbeing walks were encountering erroneous password errors. Fixed 19th April 2024.
• NSD-399 Duplicate button "Greyed Out": As of the 26th March 2024, this has been resolved for all users. Anyone that still struggles with greyed out duplicate button on their homepage should perform a hard reload by pressing "Ctrl and F5" together to restore your functionality going forward.
• Ability to view the contact preference settings for each Walk Leader within a group: Users can now see what each walk leader in their group has consented to when creating a walk, so that it will be clear how the walk leader and contact details will appear. A report containing this information can also be found and downloaded from the "Manage Groups" page. See the Walks Manager guidance for more information.
• NSD-347 Error messaging for CSV import headings does not match CSV file column headings
• NSD-338: Unable duplicate a walk from the past in table view
• RAM-2551: Cannot export historic walks
• NSD-364: Link to contact supporter care fails on ‘Change Ramblers Group’ page