Last Reviewed: 14/08/2025

This page is being used to communicate to volunteers the status of any reported issues while using Walks Manager or the new website. 

Before reporting an issue, please check if it is already covered on this page. If your issue is not listed, please report it as follows: 

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

Recent Updates

The following issues have been fixed/resolved.

• My Account missing tiles: Some volunteering tiles that would appear depending on your volunteer role, occasionally failed to appear.
• Rotated Walk/Event Images: Walks and events created with images could occasionally display them at an incorrect rotation.
• Error when adding images: When adding multiple images to walks or events, Walks Manager could error.
• Walk Leaders bypass "Submit for Checking": Walk Leaders could bypass having new walks checked, using the Table view option. 
• Rotated images: Some uploaded images wouldn't appear correctly rotated.

 

Issues logged for resolution

We are aware of the following issues, and resolutions for them are underway.

Walks Manager

• Table View 'Export' missing characters: Some characters (including most commonly, commas) are ignored when using the "Export" function to download walks from the system. 

 

Future improvements

We will continue to address any bugs & issues within the system to ensure existing functionality is working as intended. Our digital team will also continue to consider future improvements, taking into account feedback from members and volunteers. Should you have any questions or suggestions for new features, please contact supporter care team or submit a response using the feedback options at the top of the page.