Page updated: 16/11/2023

This page is being used to communicate to volunteers the status of any reported issues while using Walks Manager or the new website. 

Before reporting an issue, please check if it is already covered on this page. If your issue is not listed, please report it as follows: 

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 
 

Recently deployed updates

The following items have been fixed with updates deployed to the website and Walks Manager on 13/11/2023.

• NSD-338: Unable to duplicate a historic walk in table view
• RAM-2551: Unable to export a historic walks in table view
• NSD-364: Link to supporter care contact form fails on ‘Change Ramblers Group’ page
• RAM-2505: Wellbeing Walks:  Users with special characters such as "+" in email could not sign up to Wellbeing Walks via dedicated ‘Sign Up’ form
• RAM-2710: Wellbeing Walks: Walks in a series don't always appear in the correct order in search results

 

Issues logged for resolution

Each issue has a reference ID to allow us to track their progress. These issues are logged for resolution, with fixes expected in early 2024.

Walks Manager

• NSD-363:  Unable to see month view in the calendar view on mobile or switch between days
• NSD-347: Error messaging for CSV import headings does not match CSV file column headings exactly e.g., start date vs. Date
• RAM-1228: Wellbeing Walks:  Walks repeated via the ‘Repeat’ function in Walks Manager sometimes have incorrect dates

Website

• RAM-1788: Volunteer web editors do not have option to navigate back to Walks Manger when editing group/area pages
• NSD-370: Printing a route generates excessive number of pages to print
• NSD-361: Email time is out by 1 hour when using contact form.

Walk times are not always showing correctly (RAM-1672)

Walk times are sometimes showing an hour different from the time you had entered in different views in Walks Manager or on the website. To date this issue appears limited to certain older iOS devices and is hard to replicate.

Please contact us if you have experienced this issue so we can try to work out the cause of the problem. 

 

Future improvements

We will continue to address any bugs & issues within the system to ensure existing functionality is working as intended. Alongside those fixes, we will list all agreed future developments below.

• Ability to view the contact preference settings for each Walk Leader within a group. Development for this will be underway in Q4 2023 with a targeted release of December 2023/January 2024.

Our digital team will continue to consider future developments, taking into account feedback from members and volunteers. Should you have any questions or suggestions for new features, please contact supporter care team or submit a response here:

 

Issues resolved

A history of all issues resolved thus far is available below:

• NSD-338: Unable duplicate a walk from the past in table view
• RAM-2551: Cannot export historic walks
• NSD-364: Link to contact supporter care fails on ‘Change Ramblers Group’ page
• RAM-2505: Wellbeing Walks:  Some users cannot sign up to Wellbeing Walks because of a sporadic bug on the ‘Sign Up’ form
• RAM-2710: Wellbeing Walks: Walks in a series don't always appear in the correct order in search results
• NSD-365 - Intermittent issue with contact form not sending messages (400 status error)
• NSD-366 - Some users getting walks from other groups in table view on Walks Manager
• NSD-330 - Some special characters in the walk description cause the csv upload file to be rejected - please use the CSV UTF-8 format to fix this problem for most special characters. Note for the < > and & you will need to resave the walks in editor view for the characters to display correctly
• NSDX-009 - No car needed/accessible by public transport filter not working
• NSD-317 - Intermittent login looping issue for volunteers using Walks Manager
• NSD-355 - Unable to filter by 10+ miles only
• NSDX-008 - Some users getting access denied message when trying to edit their group webpage
• NSD-348 - Group filtering issues including not being retained on search results when changing filters
• NSDX-006 - Two missing 'Features' icons on Walk Listings
• NSD-329 - Group walk URL redirects do not work when titles change
• NSD-340 - Unable to email from event page
• NSD-339 - Volunteers who have retired from their roles still appearing within Walks Manager (this will take several days to filter through to Walks Manager)
• NSDX-005 - Walks Manager API returning incorrect grid references in some cases
• NSDX-003 - Discount for direct debit users for annual renew now displaying as expected
• NSD-337 - Tick box is too faint and is missed by users
• NSDX-004 - Group What We Do pages now load correctly
• NSD-336 - Walk Editors with multiple groups can now filter walks in table view in Walks Manager
• NSD-334 - Copy updated on Walks Manager contact preference to make it clear that email addresses are used in the contact form only
• NSD-323 - Warning of 'Meeting Point is required' when submitting to publish after uploading via CSV (Even when one is not included)
• NSD-324 - Distance from nearest group is not shown on search results page
• NSD-332 - Group phone number is displayed by default when Walk Leader does not have a phone number (or contact preferences are set to ‘no’)
• NSDX-002 - ‘Finish time’ to be updated to ‘Estimated finish time’ on group walk page
• NSD-328 - Walks & Events API does not support order parameter to sort the events by start date as per documentation
• NSD-333 - Walks Manager CSV Export extracts 24h times as 12h which is inaccurate
• NSD-308 - Unable to email an area via an area page
• NSD-314 - Phone numbers for walk leaders not appearing on web pages despite the correct permissions being given
• NSD-316 - Wellbeing Walks copy referenced on area pages
• NSD-318 - Uploading ‘Additional information’ via CSV and it is overwritten by a copy of the ‘Walk Description’