Page Updated: 16th January 2026
 

This page is being used to communicate to volunteers the status of any reported issues while using Walks Manager or the new website. 

Before reporting an issue, please check if it is already covered on this page. If your issue is not listed, please report it as follows: 

We are continuously reviewing Zendesk queries and feedback form submissions, so if you have raised an issue that isn't listed, please allow us a few more days to check for any other reported issues. 

Walks Manager permissions issue
 

A sync issue this week (w/c 12th January) that led to some Walk Leaders not appearing in their group's Walk Leader lists, and in some cases also affected their permissions in Walks Manager, was found and resolved. All walk leaders should now appear as expected and no action is required by affected users, but please get in touch if anything still doesn't look right.

 

Recent Updates

Export: Special Characters Now Included
The Walks Manager Export function has been updated to correctly include all special characters. Exported files should now appear complete and more readable.

Publishing Rules for Unled Walks
Walks created via CSV import can still be added without an assigned leader for planning purposes, but they can no longer be published until a walk leader has been assigned.

Mobile Walk Creation Display Fix
An issue where the walk leader column overlapped itself on some mobile devices (in portrait view) has been resolved.

Reply-To Fix for Contact Form Emails
Volunteers responding to contact form submissions will now see the sender’s email address in the “To” field when using "Reply" instead of the system's “noreply” address, preventing accidental replies to an unmonitored inbox.

 

Future improvements

We will continue to address any bugs & issues within the system to ensure existing functionality is working as intended. Our digital team will also continue to consider future improvements, taking into account feedback from members and volunteers. Should you have any questions or suggestions for new features, please contact supporter care team or submit a response using the feedback options at the top of the page.