Privacy Policy

Introduction

The processing of your personal data is carried out by or on behalf of the Ramblers. The Ramblers Association is a registered charity in England & Wales No: 1093577, and in Scotland No: SC039799. We are registered as a data controller with the Information Commissioner for the United Kingdom and the Channel Islands, data controller number Z7904496.

We respect your privacy and are committed to maintaining the security of your personal information. This policy outlines how and why we collect and use personal data. We want to ensure you are informed and in control of your data.

Please be assured that we will never sell your personal data, and will only ever share it with third parties for our own purposes (eg sending data to a printer for them to send renewal letters on our behalf).

Questions?

If you have any questions about this policy or how we use your personal data, please contact us by email at dataprotection@ramblers.zendesk.com

What data we collect

We collect personal data provided by you. This includes information you give us when you join as a member, join us on a walk, take action to support our work or become a volunteer.

For example:

  • We collect personal details (such as your name, address, date of birth, email address, telephone etc) when you get in touch with the Ramblers – such as when you join as a member, campaign, donate, fundraise or become a volunteer. 
  • We collect financial information (payment information, gift aid eligibility etc) for example when you make a donation to an appeal or become a member.
  • We collect information about your interests and preferences, such as which campaigns you support, where you like to walk and how you would like us to contact you.

If you purchase a Ramblers gift membership for someone else, your details will also be recorded.

We might also collect information from other organisations, when you give permission or where your personal data is available publicly. For example, if you have moved house but forgotten to tell us, we may use the Post Office’s National Change of Address database to update our records. Other examples may include checking national databases so we know if someone has passed away, securing a new telephone number where the current number is out of date (telematching), appending age to help us more accurately target our communications, and using tools like MOSAIC which provides demographic information.

By using these sources of information, we can ensure that our communications get to you and that the information you receive from us is relevant.

Another example of this is where we may gather information about you is from publicly available sources (e.g. Companies House or the Electoral Register) to help us understand more about you and your ability to support us. This is because we rely on donations from individuals and organisations to enable us to fight for our green spaces and protect our paths. As a charity, the Ramblers carries out targeted fundraising activity to ensure that we are contacting you with the most appropriate communication. We may also carry out wealth screening by trusted third-party partners. You always have the right to restrict the way we process your data – please contact our Membership Services Team (details below) if you wish to do so.

How we use your information

We would like to use the personal details you provide us to communicate with you about the impact you make and to give you the latest news and offers. We may also let you know about other ways you could help us – such as by donating or volunteering. 

We will always ask for your consent if we want to contact you by email or text message with marketing content – for example telling you about a local campaign; however, we do not normally ask for consent to make calls or to write to you if you are a supporter. This is because we want to keep in touch with you and tell you what we’ve achieved together. In order to achieve our mission, we need people like you to support us, so it is in our legitimate interests to contact you by post or phone, provided of course that this does not breach your fundamental rights. By providing your telephone number and postal address we assume that you are happy to hear from us in this way.

If you are signed up to the Telephone Preference Service, we will only make such telephone calls to you where you have consented to receive them.

When you give us your details we will always tell you what we are going to do with them. If we request your contact details for any reason, you will always have an option to not provide them or to opt out of contact. It is always your choice and you can change your mind at any time by contacting our Membership Services Team (details below).

We may also use your data in order to:

  • enter into, or perform, a contract with you, including managing volunteering activities;
  • comply with a legal duty;
  • to protect the vital interests of the data subject or of another natural person;
  • for our own (or a third party’s) lawful interests, provided your rights don’t override these.

Membership data

When you become a member, we will hold personal information about you to help administer your membership contract (for example, your name, address, email address, date of birth, payment and gift aid details).  Your contact details (name and address) will be shared with local group membership secretaries and other identified volunteers in your local group and areas. This enables local volunteers to let you know about group walks and other local activities related to your Ramblers membership, to help you make the most of your membership.  Our Ramblers volunteers, including your local membership secretary – abide by the Ramblers privacy and data-protection policies and your information will be treated confidentially.

Communications which are treated as part of the membership contract include:

  • Your welcome pack.
  • Welcome call and welcome communications by Ramblers offices or by your group/area.
  • Quarterly Walk magazine. Please be aware that the magazine includes advertisements, competitions and fundraising information.
  • Your local walk programme (sent by email or by post by your linked group or area).
  • Renewal communications such as letters, emails and calls by Ramblers offices or by your group/area.
  • AGM notices from your linked group or area.

Walking for Health data

If you participate in the Walking for Health scheme your personal data will be shared with scheme co-ordinators to manage participation in local walks.

Social media

If you are a social media user, dependent on your settings, we will use social media tools as part of our relationship with you. This may mean you receive targeted content on your feed from us, or we may ask the social media platform to use your profile to identify people similar to you, so we can find more people to support the Ramblers.

You may also receive targeted adverts on webpages you visit, dependent on your interactions with us, for example if you have visited our membership join form.
You can read more about our use of social media and web advertising.

Ramblers App 

When you use the Ramblers app, your personal data (such as name and email address) will be used to verify your membership of the Ramblers. This data will also be used to record your trends (i.e. the group walks you attend and the frequency of your walks). This will help us plan our membership propositions and help the groups plan more popular walks. 

The Ramblers is committed to protecting your data and your right to privacy. Personal data collected on the walk register is automatically deleted upon submission to The Ramblers. The data is also tracked through to the Insight Hub (The Ramblers business intelligence platform), where it is displayed to your group volunteers and anonymised for all other groups.

The Ramblers app uses various analytics software to anonymously track your usage of the app, so we can see which pages are most popular.

 

Administration

We collect and use personal data for administrative purposes in order to help us carry out our charity work.

This includes:

  • receiving membership subscriptions and donations (e.g. direct debits or gift-aid instructions; direct debit confirmations or other payment confirmations).
  • maintaining contact databases of our volunteers, members, walkers and supporters, their interests and contact permissions.
  • performing our obligations to fulfil membership contracts.
  • fulfilling orders, or for other services (placed online, over the phone or in person).
  • helping us respect your choices and preferences. For example, if you ask us not to send you information about our charitable work which includes marketing information, we’ll keep a record of this so that we know not to contact you again.
  • management of our group led walks programmes, events and the national Walking for Health programme.
  • management of your volunteering with us, through our volunteer website and other systems.

Sometimes we will need to contact you, regardless of any contact preferences you may have specified. This will only ever be for essential communications in order to fulfil our promises to you as a member, walker, volunteer or buyer of goods or services from the Ramblers.

If you are registered as a Ramblers volunteer you will also receive regular volunteer updates about our work in relation to your role as a volunteer.

Disclosing and sharing data

We will never sell your personal data.

We may share personal data with suppliers who provide us with services. For example, in order to process your membership renewal reminder, your name and address will be shared with our selected fulfilment house, who will print and post your membership renewal invitation on our behalf. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.

Marketing (including fundraising)

We use personal data to communicate with you to promote the work we do as a charity. This includes keeping you up to date with our news, campaigns, events and fundraising activities.

As a charity, we rely on donations and support to continue our work. From time to time, we will contact members and supporters to let them know about our fundraising campaigns. This might be about an appeal, a competition we’re running, or to suggest ways you can raise funds (e.g. a sponsored event or activity, or buying a product if the Ramblers will receive some of the proceeds).

You can unsubscribe from receiving marketing communications at any time.

Marketing includes news and information about:

  • our charity and our role in educating the public about walking;
  • volunteering opportunities, to help you get involved;
  • appeals and fundraising (including donations, legacies and also competitions, etc.) to support our work; and
  • products, services and offers (our own, and occasionally those of carefully-selected third parties which may interest you).

We also collect information about how you respond to our communications. This helps us identify things you are interested in, and may affect how we communicate with you in the future,

Sensitive personal data

If you participate in Walking for Health, you may provide sensitive personal health data. We use this data to understand how walking benefits you, and to provide our funders with anonymous statistics.

Sensitive personal health data may also be collected as part of any accident reporting on a led walk or other organised event.  This information may be shared with our insurance company in line with our legal and insurance obligations.

Sensitive personal data may also be collected as part of our diversity monitoring activities. We anonymise and use this data to understand the diversity of our volunteers and supporters.

When sensitive personal information is collected we will take extra care to ensure your privacy rights are protected.

Information we generate

We conduct research and analysis on the information we hold, which can in turn generate personal data. For example, by analysing your interests and involvement with our work, we are able to build a profile which helps us know/understand which of our communications are likely to interest you. Please see below under ‘Research and profiling’ for more information about how we use information for profiling and targeted marketing.

Research and profiling

We evaluate, categorise and profile personal data to help us tailor materials, services and communications and to help prevent unwanted communications from filling up your inbox.

This also helps us understand our supporters, improve our organisation and carry out research connected to our charitable aims.

Internal research and analysis

We carry out research and analysis on our supporters, members and volunteers, to determine the success of campaigns and appeals, better understand behaviour and responses and identify patterns and trends. This helps inform our approach and make the Ramblers a stronger and more effective organisation. Understanding our supporters, their interests and what they care about also helps us provide a better experience – for example, through more relevant communications.

Analysis and grouping

We analyse our supporter data to identify common characteristics and preferences. We do this by assessing various types of information including behaviour, for example, previous responses or demographic information, such as age or location. 

By grouping people together based on common characteristics, we can ensure you receive the communications, products and information which are most important to you. This helps ensure you receive relevant information, and means we aren’t wasting resources on contacting you with information which isn’t of interest. We also may use publicly available resources such as MOSAIC to append demographic information. 

Profiling to help us understand our supporters

We profile supporters in terms of financial and practical support. For example, we keep track of the amount, frequency and value of each person’s support. This information helps us to ensure communications are relevant and timely.

If, based on information that you have provided (such as geographical location, demographics, or previous donations), it appears an individual might be willing and able to provide more support, we may contact you to see if they wish to do so.

Anonymised data

We may aggregate and anonymise personal data so that it can no longer be linked to any particular person. This information is used for a variety of purposes, such as recruiting new supporters, research, to identify trends or patterns within our existing supporter base and to demonstrate the impact of our work. This information helps inform our actions and improve our campaigns, products/services and materials.

Young People

We will not accept donations or orders for goods or services from persons aged less than 18 years of age.

Cookies

Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality (such as being able to shop online). A cookie is a small text file stored on your computer when you visit our website. Please read our information on cookies to find out how cookies are being used on our website, how they affect you and how you can manage them – see http://www.ramblers.org.uk/technical-stuff/use-of-cookies.aspx

Complaints

If you are unhappy about how we have used your data, you can complain to the Ramblers directly by contacting our Data Protection Officer at dataprotection@ramblers.zendesk.com

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk


Your rights and getting in touch

You have the right to:

  • Ask for a copy of the personal data that we hold about you (your right to access)
  • Request that we delete personal data held on you, where we no longer have any legal reason to retain it (your right to be forgotten)
  • Change how you hear from us, opt out of marketing communications and opt out of us holding your personal data if we have no legitimate reasons to do so (your right to object)
  • Ask us to restrict processing of data – which means that we would need to secure and retain your data for our benefit but not otherwise use it (your right to restrict processing)Ask us to supply you with some of the personal data we hold about you in a machine-readable format to another organisation (your right to data portability).
  • Ask us to supply you with some of the personal data we hold about you in a machine-readable format to another organisation (your right to data portability).

If you would like to change your preferences, just get in touch with our membership services team on the details below:

Email ramblers@ramblers.org.uk, visit ramblers.org.uk/my-account or call 020 3961 3300.


Notification of changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Notice of any change will be posted on our website and will be deemed effective upon publication.

 

This Privacy Policy was last updated on 18/07/2019